Introduction

Have you noticed the increasing craze of Online Shopping? Everyone loves window shopping and finding more attractive deals than the physical stores. The online platforms offer varieties of products and easy purchase procedures. The return policy and payment system are also convenient. Because of the comfort buyers are enjoying, there are quick growth opportunities for online retailers every second. With the increase in customer base, sellers gain bulk orders to fulfill multichannel. Isn’t it interesting to get so many deals in less time? Yes, it is. But this is not enough that an online business needs to ensure. Along with the vast orders from customers on multichannel, sellers have to perform vigorously to continue this advantage for the long term. After getting high conversions, the market demands that the seller maintain a standardized and professional mechanism to manage bulk orders simultaneously without demeaning any order. 

Order Management is the term refers to the administration of orders processing and fulfillment, including stock allocating. This is the most challenging and complex task eCommerce business faces and requires stability to build a strong command overselling. Knowingly, online sellers cannot interact about their services with the customers; they are only left with the option of providing their order shipment on time. Additionally, they also need to ensure their product listing to ensure out stocking. They had to process the bulk orders continuously, eliminating any mistakes and delays for different online channels. Keeping track of order fulfillment and return products is even more complicated. Do you think all of these can be managed with a manual method? Of course not. 

Online sellers have adopted a smart order management system to avoid this rush in routine duties. It is a cloud-based tool where orders are received, processed, fulfilled, and managed through a single interface. Creating invoices, adding shipping labels, generating multiple picklists, etc for omnichannel is the easiest task for this expert software. All the details regarding orders are recorded and monitored with analytics and help the sellers go hustle-free. But how to find the best order management software is also essential. 

Features A Best Order Management Tool Holds

• Creates Scalability in Operation

While operating in bulk orders, it is obvious to lose out on analyzing the amount of pending, processing, and fulfilling orders. In addition, returning products also created so much confusion to analyze the total potential orders kept in records. Segregation and sharing of information become difficult, and the sellers’ order fulfillment efficiency gets weaker in the competitive scenario. 

Automated order management solutions should help the seller know about the quantity and status of the total orders. They get analytical reports with guaranteed accuracy and timeliness efficiency. They do not require any special knowledge to access this solution. The seller may easily share it with their teammates and efficiently analyze a single chart. 

• Instant Bulk Order Processing Efficiency

When we talk about processing bulk orders, each order needs to have particular needs to be focused on. It is very tough to process and fulfill different orders simultaneously if a seller operates multichannel. This means the order management tool applied in the business operation must know to process bulk orders in no time. 

Choose an order processing software that can offer you instant bill generation, multiple pick lists, separate shipping labels for various warehouses, updating order status seamlessly, etc. It could charge up to tackle more conversions easily with no hardships with consistency and correctness.

• Inventory Management

As mentioned above, stocks or inventories play a vital role in organizing your order fulfillment process and time-promising. You can check on the level of items stored in the stockroom so that you may plan your sales accordingly. The software should be capable of starting the quality of items (fresh, resale, damaged, or dead). In this manner, the chance of being out-of-stock gets lower. 

Effectively managing inventories is essential to enrich your order management system. You can only be appropriate in your fulfillment approach if you know the right stocks in use. That is why it is crucial to know the in-stock inventories to plan your strategies seamlessly. The reports on items would automatically streamline your order management process and strengthen your back-office support. 

• Notification & Reminders

An order management tool can be more helpful if it could also possesses a reminder feature. It means it notifies the seller regarding the running stocks, fills rate deadlines, refunds, returns product status, and most importantly, ongoing order processing status. In this manner, you would never miss any order fulfillment. A step-by-step mechanism could be built to empower your knowledge of your orders. 

Sellers have several responsibilities to fulfill in a massive platform like Flipkart, Paytm, and Amazon marketplace. They cannot focus on just fulfillment and order management. Therefore, the tool can relax the sellers to focus on their core business decisions with no worries in managing order-related stuff.

• Record of Customer Data

Impressively automated tools have a system of maintaining records of history and present data for any subject matter you operate in. Here, customers are an essential component of the market that needs to be surveyed regularly. But when you use a manual order management system, you stay out of this benefit. You cannot research your customer’s sentiments and desires. 

eCommerce, a sensitive and competitive marketplace, keeps on changing and expects sellers to be competent in their market research to add innovative action plans. This means it is essential to know what your customers say regarding your products and operations. Therefore, advanced order management tools must also cherish with this feature of educating you about your potential customer base. It must guide you with their conversion frequency, their feedback, and your rivals’ effectiveness in the same. 

• Multichannel Accessibility

Your automated order management system must be capable of handling and monitoring order details for more than one channel. It needs to be versatile in actions and report management. It could offer sellers all the required information regarding orders and control plans. Along with this, the report must be easily accessible and grant the scope of market research effectively.

This is a must-have characteristic of a robust order management solution that keeps a check-in list to track the orders of all the channels where the seller is active. It should not burden them to apply different management tools for different online channels. 

Conclusion

The order management tool is a smart seller choice. It is supposed to give everything a seller needs about their orders in the most simplified way. The whole mechanism must be fast, organized, transparent, accurate, and accessible. And now you are all set to choose the most suitable order management software that fits your business.